Abstract
This research aims to elaborate the association between perceived service quality and the patients intention of behaviors via the mediate variable being patients fulfillment. Besides, the study also estimates the existence of patients appreciation on the healthy services components. Finally, the work additionally suggests some management implications for the hospitals managers and state agencies to improve the patients satisfaction.
Original language | English |
---|---|
Pages (from-to) | 86-92 |
Number of pages | 7 |
Journal | Vietnam Trade and Industry Review |
Volume | 8 |
Publication status | Published - 2016 |
Keywords
- patient satisfication
- public hospitals
- medical care
- Ho Chi Minh City (Vietnam)