The effect of perceived service quality on patients’ behavioral intentions : a case study in provincial hospitals in Ho Chi Minh city

Bich Cham Le, Quang Thai Truong, Dinh Thuc Tran, Duc Nguyen Nguyen

Research output: Contribution to journalArticle

Abstract

This research aims to elaborate the association between perceived service quality and the patients intention of behaviors via the mediate variable being patients fulfillment. Besides, the study also estimates the existence of patients appreciation on the healthy services components. Finally, the work additionally suggests some management implications for the hospitals managers and state agencies to improve the patients satisfaction.
Original languageEnglish
Pages (from-to)86-92
Number of pages7
JournalVietnam Trade and Industry Review
Volume8
Publication statusPublished - 2016

Keywords

  • patient satisfication
  • public hospitals
  • medical care
  • Ho Chi Minh City (Vietnam)

Fingerprint

Dive into the research topics of 'The effect of perceived service quality on patients’ behavioral intentions : a case study in provincial hospitals in Ho Chi Minh city'. Together they form a unique fingerprint.

Cite this