The labour of communicating publics : participatory platforms, socio-technical intermediaries and pluralistic expertise

Kolorob is a participatory platform connecting informal settlement communities with services and informal jobs in Dhaka, Bangladesh. Alongside technological systems, expertise from community, non-government, private-sector, volunteer and academic fields has been integral to the platform’s development. These socio-technical connections and networks, manifest through participatory design, agile software development and collaborative knowledge practices, have become productively entangled in the labour of platform production. We introduce a framework, participatory platform analysis, through which distinct layers – in the form of audiences, intermediaries, interfaces and databases – of this labour can be distinguished and examined. Our analysis draws upon focus group discussions, conducted in Mirpur in 2016 with emergent experts: youth facilitators, field officers and developers. We argue that the interests and tensions of co-designing participatory platforms relating to matters of public concern in South Asian mega-cities are reflective of the rising hybridity of expertise, generated through both institutional training and grass-roots practice, in contemporary urban life. The ‘narrative of expertise in the future’ compels us to recode knowledge production in the here and now: how we are making participatory platforms, the role of socio-technical expertise and the labour of communicating publics.