The relationship between information technology and logistics performance within Australian industry : a resource based view

![CDATA[Advancement in information technology has been unprecedented, resulting in logistics managers together with their IT counterparts comparing the value and expectations of the firm’s current information systems with newly available alternatives. This environment has forced managers to reflect on information technology adoption and adaptation. However, firms attempting to copy successful logistics leaders’ technology hardware and software resources have often found little change in their performance. Perhaps a Resource Based View (RBV) arguing that specific combinations of resources and capabilities lead to superior performance might hold the answer. This paper explores dimensions within the logistics environment including information technology resources, represented by hardware, software and communication technology and information capabilities, including tacit know how accumulated over time. When these resources and capabilities combine in a unique manner they provided support for, and improvement in, the logistics process. Performance measurement factors register these improvements creating an essential feedback loop. A new framework encapsulating these factors provides the focus for further research and greater understanding for managers who are entrusted with decisions regarding information technology within a logistics environment.]]