Total quality mangement practices in the NSW hospital system : an overview

Philip Ross; Mike Clear; Kathy Dixon; Mark Bartlett; Amanda Johnson; Brett Wheldon; Deborah Hatcher

doi:10.1071/ah960040

Total quality mangement practices in the NSW hospital system : an overview

Philip Ross, Mike Clear, Kathy Dixon, Mark Bartlett, Amanda Johnson, Brett Wheldon, Deborah Hatcher

Research output: Contribution to journal › Article › peer-review

Abstract

A two-phase descriptive study involving a questionnaire survey was undertaken during 1994 and 1995 to evaluate the extent of implementation of total quality management practices in New South Wales hospitals accredited by the Australian Council on Healthcare Standards. A survey response rate of 72 per cent was attained. Results indicated that most hospitals were aware of and consciously implemented aspects of the total quality management philosophy in some way. There is little evidence that whole systems have embraced the total quality management approach as a fully integrated endeavour.

Original language	English
Pages (from-to)	40-51
Number of pages	12
Journal	Australian Health Review
Volume	19
Issue number	1
DOIs	https://doi.org/10.1071/ah960040
Publication status	Published - 1996

Keywords

New South Wales
hospitals
total quality management

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10.1071/ah960040

Cite this

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title = "Total quality mangement practices in the NSW hospital system : an overview",

abstract = "A two-phase descriptive study involving a questionnaire survey was undertaken during 1994 and 1995 to evaluate the extent of implementation of total quality management practices in New South Wales hospitals accredited by the Australian Council on Healthcare Standards. A survey response rate of 72 per cent was attained. Results indicated that most hospitals were aware of and consciously implemented aspects of the total quality management philosophy in some way. There is little evidence that whole systems have embraced the total quality management approach as a fully integrated endeavour.",

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Total quality mangement practices in the NSW hospital system : an overview

Abstract

Keywords

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