Toward a unified knowledge management model for SMEs

Maria R. Lee, Yi-Chen Lan

    Research output: Contribution to journalArticlepeer-review

    80 Citations (Scopus)

    Abstract

    Adoption of knowledge management (KM) has become the emerging agenda in developing business strategies. However, due to the resources and budget constraints, many small and medium-sized enterprises (SMEs) fail to realize and recognize the potential benefits of KM, hence they are reluctant to participate in advancement and transformation of knowledge management. Moreover, SMEs are usually encountering ambiguity and uncertainty of adopting and implementing KM. This study examines the infrastructure and process capabilities of Taiwanese SMEs and conducts a comparative analysis of KM in SMEs in Hong Kong. The research results indicate that a successful KM implementation depends on a harmonious amalgamation of infrastructure and process capabilities, including technology, culture and organizational structure. This analysis may also help in understanding the government role in providing necessary assistance to the SMEs for pursing KM.
    Original languageEnglish
    Pages (from-to)729-735
    Number of pages7
    JournalExpert Systems with Applications
    Volume38
    Issue number1
    DOIs
    Publication statusPublished - 2011

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