Towards a cognition-based assessment protocol for user-centered design

Jemma Harris; Mark Wiggins; Ben Morrison; Natalie Morrison

doi:10.1145/2541016.2541079

Towards a cognition-based assessment protocol for user-centered design

Jemma Harris, Mark Wiggins, Ben Morrison, Natalie Morrison

School of Medicine

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

Abstract

In usability testing there is often an emphasis on accurate and timely task performance without a systematic consideration of the appropriateness or otherwise of the cognitive skills and processes that lead to that behaviour. Consequently, this paper details how the constructs of cognitive complexity and cognitive load can explain the extent to which an end-user's interaction with the system is aligned with the expectations of the designer. We explain how these cognition-based concepts can be integrated into usability assessment protocols, allowing for targeted remedial strategies and minimum standards of competency to be identified.

Original language	English
Title of host publication	Proceedings of the 25th Australian Computer-Human Interaction Conference (OzCHI '13): Augmentation, Application, Innovation, Collaboration: Adelaide, S. Aust., November 25 - 29, 2013
Publisher	Association for Computing Machinery
Pages	135-138
Number of pages	4
ISBN (Print)	9781450325257
DOIs	https://doi.org/10.1145/2541016.2541079
Publication status	Published - 2013
Event	Australian Computer-Human Interaction Conference - Duration: 25 Nov 2013 → …

Conference

Conference	Australian Computer-Human Interaction Conference
Period	25/11/13 → …

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10.1145/2541016.2541079

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Harris, J., Wiggins, M., Morrison, B., & Morrison, N. (2013). Towards a cognition-based assessment protocol for user-centered design. In Proceedings of the 25th Australian Computer-Human Interaction Conference (OzCHI '13): Augmentation, Application, Innovation, Collaboration: Adelaide, S. Aust., November 25 - 29, 2013 (pp. 135-138). Association for Computing Machinery. https://doi.org/10.1145/2541016.2541079

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Harris, J, Wiggins, M, Morrison, B & Morrison, N 2013, Towards a cognition-based assessment protocol for user-centered design. in Proceedings of the 25th Australian Computer-Human Interaction Conference (OzCHI '13): Augmentation, Application, Innovation, Collaboration: Adelaide, S. Aust., November 25 - 29, 2013. Association for Computing Machinery, pp. 135-138, Australian Computer-Human Interaction Conference, 25/11/13. https://doi.org/10.1145/2541016.2541079

Towards a cognition-based assessment protocol for user-centered design. / Harris, Jemma; Wiggins, Mark; Morrison, Ben et al.
Proceedings of the 25th Australian Computer-Human Interaction Conference (OzCHI '13): Augmentation, Application, Innovation, Collaboration: Adelaide, S. Aust., November 25 - 29, 2013. Association for Computing Machinery, 2013. p. 135-138.

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

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AB - In usability testing there is often an emphasis on accurate and timely task performance without a systematic consideration of the appropriateness or otherwise of the cognitive skills and processes that lead to that behaviour. Consequently, this paper details how the constructs of cognitive complexity and cognitive load can explain the extent to which an end-user's interaction with the system is aligned with the expectations of the designer. We explain how these cognition-based concepts can be integrated into usability assessment protocols, allowing for targeted remedial strategies and minimum standards of competency to be identified.

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BT - Proceedings of the 25th Australian Computer-Human Interaction Conference (OzCHI '13): Augmentation, Application, Innovation, Collaboration: Adelaide, S. Aust., November 25 - 29, 2013

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Harris J, Wiggins M, Morrison B, Morrison N. Towards a cognition-based assessment protocol for user-centered design. In Proceedings of the 25th Australian Computer-Human Interaction Conference (OzCHI '13): Augmentation, Application, Innovation, Collaboration: Adelaide, S. Aust., November 25 - 29, 2013. Association for Computing Machinery. 2013. p. 135-138 doi: 10.1145/2541016.2541079

Towards a cognition-based assessment protocol for user-centered design

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