Towards inclusive digital transactions: disability and the case of Singapore's Singpass app

  • Kuansong Victor Zhuang
  • , Bella Choo
  • , Gerard Goggin
  • , Chei Sian Lee
  • , Felix Tan
  • , Roxanne Llamzon

Research output: Chapter in Book / Conference PaperConference Paperpeer-review

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Abstract

With the increasing prevalence of digital transactions and growth of the 'Smart City' policy agenda in Asia, we adopt a critical disability studies lens to analyse the inclusiveness of state-designed digital transactions in Singapore. In this paper, we offer a preliminary analysis of the Singpass app - Singapore's national digital app, to understand how digital transactions can be designed and operationalized for disability inclusion. We situate the case of Singpass app within the rise of global digital transactions and the political-technical infrastructures that shape their accessibility. We analyse the ways Singpass centers disability, the problems it may still entail as well as possible implications for inclusion.

Original languageEnglish
Title of host publicationProceedings of the 58th Hawaii International Conference on System Sciences, Hilton Waikoloa Village, January 7-10, 2025
EditorsTung X. Bui
Place of PublicationU.S.
PublisherIEEE
Pages2410-2420
Number of pages11
ISBN (Electronic)9780998133188
Publication statusPublished - 2025
Event58th Hawaii International Conference on System Sciences, HICSS 2025 - Honolulu, United States
Duration: 7 Jan 202510 Jan 2025

Conference

Conference58th Hawaii International Conference on System Sciences, HICSS 2025
Country/TerritoryUnited States
CityHonolulu
Period7/01/2510/01/25

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

  1. SDG 9 - Industry, Innovation, and Infrastructure
    SDG 9 Industry, Innovation, and Infrastructure
  2. SDG 10 - Reduced Inequalities
    SDG 10 Reduced Inequalities
  3. SDG 11 - Sustainable Cities and Communities
    SDG 11 Sustainable Cities and Communities

Keywords

  • Digital Inclusion
  • Digital Transactions
  • Disability

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