Trauma-informed care in general practice : findings from a women’s health centre evaluation

Background and objectives Trauma and adversity have serious health consequences, particularly when experienced in early life. These health consequences can be significantly lessened if young people access appropriate care when needed. In 2004, the Blue Mountains Women’s Health and Resource Centre created a Young Women’s Clinic (YWC) that began providing drop-in appointments for women aged 12–25 years with a general practitioner, nurse or counsellor, as well as a group art program. Method A qualitative evaluation of services provided by the YWC was conducted, drawing on 13 years of client and staff experiences. The evaluation framework was drawn from the recommendations of the NSW Centre for Advancement of Adolescent Health, the Australian Women’s Health Network and the World Health Organization report on People-centred and integrated health services. Results The following principles of trauma-informed care were identified in the study: recognising the impact of trauma on consultations; tailoring consultation length to client needs; providing trauma therapy as well as physical healthcare; offering long-term, safe relationships with staff; trauma-sensitive gynaecological care; and the importance of self-care for health practitioners. Discussion Our findings demonstrate the importance of holistic general practice services in preventing and managing the long-term health consequences of adversity and trauma.