Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

Muhammad Aziz Rahman; Md Nazmul Huda; Emma Somerville; Lauren Penny; Ryan Dashwood; Sharon Bloxsome; Keith Warrior; Katie Pratt; Margaret Lankin; Kevin Kenny; Kerry Arabena

Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

Muhammad Aziz Rahman, Md Nazmul Huda, Emma Somerville, Lauren Penny, Ryan Dashwood, Sharon Bloxsome, Keith Warrior, Katie Pratt, Margaret Lankin, Kevin Kenny, Kerry Arabena

Western Sydney University

Research output: Contribution to journal › Article › peer-review

Abstract

Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.

Original language	English
Pages (from-to)	595-599
Number of pages	5
Journal	Emergency Medicine Australasia
Volume	35
Issue number	4
Publication status	Published - Aug 2023

Bibliographical note

Publisher Copyright:
© 2023 The Authors. Emergency Medicine Australasia published by John Wiley & Sons Australia, Ltd on behalf of Australasian College for Emergency Medicine.

Open Access - Access Right Statement

This is an open access article under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

Keywords

Aboriginal
First Nations People
Australia
emergency departments
experience

Cite this

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abstract = "Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.",

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AU - Rahman, Muhammad Aziz

AU - Huda, Md Nazmul

AU - Somerville, Emma

AU - Penny, Lauren

AU - Dashwood, Ryan

AU - Bloxsome, Sharon

AU - Warrior, Keith

AU - Pratt, Katie

AU - Lankin, Margaret

AU - Kenny, Kevin

AU - Arabena, Kerry

PY - 2023/8

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N2 - Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.

AB - Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.

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KW - First Nations People

KW - Australia

KW - emergency departments

KW - experience

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SP - 595

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JO - Emergency Medicine Australasia

JF - Emergency Medicine Australasia

IS - 4

ER -

Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

Abstract

Bibliographical note

Open Access - Access Right Statement

Keywords

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