Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

Muhammad Aziz Rahman; Md Nazmul Huda; Emma Somerville; Lauren Penny; Ryan Dashwood; Sharon Bloxsome; Keith Warrior; Katie Pratt; Margaret Lankin; Kevin Kenny; Kerry Arabena

Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

Muhammad Aziz Rahman
, Md Nazmul Huda
, Emma Somerville
, Lauren Penny
, Ryan Dashwood
, Sharon Bloxsome
, Keith Warrior
, Katie Pratt
, Margaret Lankin
, Kevin Kenny
, Kerry Arabena

Research output: Contribution to journal › Article › peer-review

4 Citations (Scopus)

33 Downloads (Pure)

Abstract

Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.

Original language	English
Pages (from-to)	595-599
Number of pages	5
Journal	Emergency Medicine Australasia
Volume	35
Issue number	4
Publication status	Published - Aug 2023

Bibliographical note

Publisher Copyright:
© 2023 The Authors. Emergency Medicine Australasia published by John Wiley & Sons Australia, Ltd on behalf of Australasian College for Emergency Medicine.

Open Access - Access Right Statement

This is an open access article under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits use, distribution and reproduction in any medium, provided the original work is properly cited.

Keywords

Aboriginal
First Nations People
Australia
emergency departments
experience

Access to Document

Understanding experiences_open access

Cite this

@article{4161d8d369bc46e7ae26ff73b16c4f7f,

title = "Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia",

abstract = "Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.",

keywords = "Aboriginal, First Nations People, Australia, emergency departments, experience",

author = "Rahman, \{Muhammad Aziz\} and Huda, \{Md Nazmul\} and Emma Somerville and Lauren Penny and Ryan Dashwood and Sharon Bloxsome and Keith Warrior and Katie Pratt and Margaret Lankin and Kevin Kenny and Kerry Arabena",

note = "Publisher Copyright: {\textcopyright} 2023 The Authors. Emergency Medicine Australasia published by John Wiley \& Sons Australia, Ltd on behalf of Australasian College for Emergency Medicine.",

year = "2023",

month = aug,

language = "English",

volume = "35",

pages = "595--599",

journal = "Emergency Medicine Australasia",

issn = "1742-6731",

publisher = "John Wiley and Sons Inc",

number = "4",

}

TY - JOUR

T1 - Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

AU - Rahman, Muhammad Aziz

AU - Huda, Md Nazmul

AU - Somerville, Emma

AU - Penny, Lauren

AU - Dashwood, Ryan

AU - Bloxsome, Sharon

AU - Warrior, Keith

AU - Pratt, Katie

AU - Lankin, Margaret

AU - Kenny, Kevin

AU - Arabena, Kerry

PY - 2023/8

Y1 - 2023/8

N2 - Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.

AB - Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings. Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique. Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy. Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.

KW - Aboriginal

KW - First Nations People

KW - Australia

KW - emergency departments

KW - experience

UR - https://hdl.handle.net/1959.7/uws:69129

UR - https://www.scopus.com/pages/publications/85147339235

M3 - Article

C2 - 36720476

SN - 1742-6731

VL - 35

SP - 595

EP - 599

JO - Emergency Medicine Australasia

JF - Emergency Medicine Australasia

IS - 4

ER -

Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

Abstract

Bibliographical note

Open Access - Access Right Statement

Keywords

Access to Document

Other files and links

Fingerprint

Cite this