Using patient journey modelling to visualise the impact of policy change on patient flow in community care

Rosemary Sayvong; Joanne Curry

doi:10.3233/978-1-61499-564-7-429

Using patient journey modelling to visualise the impact of policy change on patient flow in community care

Rosemary Sayvong, Joanne Curry

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

3 Citations (Scopus)

Abstract

![CDATA[Health policy plays a crucial role in community care, particularly within care programs such as ComPacks. ComPacks is a short-term care program administered by New South Wales (NSW) department of health which runs for up to 6-weeks and its goal is to prevent or minimise hospital readmission. Compliance to the ComPacks health policies is required in order to gain financial support from overnment bodies, however when the Government makes changes to service policies, this may potentially cause ripple effects to the workflow of the service and increase pressures on care providers, which in turn may affect the patient. Utilising a multi-layer visualisation tool can help identify whether changes made to policy are impacting patient flow in a positive or negative way. This research study investigates the use of an emerging patient journey modelling technique to better understand service design in a community care setting, whilst also determining the impact of State-level policy interventions.]]

Original language	English
Title of host publication	MEDINFO 2015: eHealth-enabled Health: Proceedings of the 15th World Congress on Health and Biomedical Informatics, 19-23 August 2015, SaÃŒƒo Paulo, Brazil
Publisher	IOS Press
Pages	429-433
Number of pages	5
ISBN (Print)	9781614995647
DOIs	https://doi.org/10.3233/978-1-61499-564-7-429
Publication status	Published - 2015
Event	MEDINFO - Duration: 19 Aug 2015 → …

Publication series

Name
ISSN (Print)	1879-8365

Conference

Conference	MEDINFO
Period	19/08/15 → …

Keywords

community care
medical informatics
medical policy
patient journey

Access to Document

10.3233/978-1-61499-564-7-429

Cite this

Sayvong, R., & Curry, J. (2015). Using patient journey modelling to visualise the impact of policy change on patient flow in community care. In MEDINFO 2015: eHealth-enabled Health: Proceedings of the 15th World Congress on Health and Biomedical Informatics, 19-23 August 2015, SaÃŒƒo Paulo, Brazil (pp. 429-433). IOS Press. https://doi.org/10.3233/978-1-61499-564-7-429

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abstract = "![CDATA[Health policy plays a crucial role in community care, particularly within care programs such as ComPacks. ComPacks is a short-term care program administered by New South Wales (NSW) department of health which runs for up to 6-weeks and its goal is to prevent or minimise hospital readmission. Compliance to the ComPacks health policies is required in order to gain financial support from overnment bodies, however when the Government makes changes to service policies, this may potentially cause ripple effects to the workflow of the service and increase pressures on care providers, which in turn may affect the patient. Utilising a multi-layer visualisation tool can help identify whether changes made to policy are impacting patient flow in a positive or negative way. This research study investigates the use of an emerging patient journey modelling technique to better understand service design in a community care setting, whilst also determining the impact of State-level policy interventions.]]",

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Sayvong, R & Curry, J 2015, Using patient journey modelling to visualise the impact of policy change on patient flow in community care. in MEDINFO 2015: eHealth-enabled Health: Proceedings of the 15th World Congress on Health and Biomedical Informatics, 19-23 August 2015, SaÃŒƒo Paulo, Brazil. IOS Press, pp. 429-433, MEDINFO, 19/08/15. https://doi.org/10.3233/978-1-61499-564-7-429

Using patient journey modelling to visualise the impact of policy change on patient flow in community care. / Sayvong, Rosemary; Curry, Joanne.
MEDINFO 2015: eHealth-enabled Health: Proceedings of the 15th World Congress on Health and Biomedical Informatics, 19-23 August 2015, SaÃŒƒo Paulo, Brazil. IOS Press, 2015. p. 429-433.

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

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N2 - ![CDATA[Health policy plays a crucial role in community care, particularly within care programs such as ComPacks. ComPacks is a short-term care program administered by New South Wales (NSW) department of health which runs for up to 6-weeks and its goal is to prevent or minimise hospital readmission. Compliance to the ComPacks health policies is required in order to gain financial support from overnment bodies, however when the Government makes changes to service policies, this may potentially cause ripple effects to the workflow of the service and increase pressures on care providers, which in turn may affect the patient. Utilising a multi-layer visualisation tool can help identify whether changes made to policy are impacting patient flow in a positive or negative way. This research study investigates the use of an emerging patient journey modelling technique to better understand service design in a community care setting, whilst also determining the impact of State-level policy interventions.]]

AB - ![CDATA[Health policy plays a crucial role in community care, particularly within care programs such as ComPacks. ComPacks is a short-term care program administered by New South Wales (NSW) department of health which runs for up to 6-weeks and its goal is to prevent or minimise hospital readmission. Compliance to the ComPacks health policies is required in order to gain financial support from overnment bodies, however when the Government makes changes to service policies, this may potentially cause ripple effects to the workflow of the service and increase pressures on care providers, which in turn may affect the patient. Utilising a multi-layer visualisation tool can help identify whether changes made to policy are impacting patient flow in a positive or negative way. This research study investigates the use of an emerging patient journey modelling technique to better understand service design in a community care setting, whilst also determining the impact of State-level policy interventions.]]

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KW - medical informatics

KW - medical policy

KW - patient journey

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ER -

Using patient journey modelling to visualise the impact of policy change on patient flow in community care

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