Validation of the impact of traditional TQM elements in the pathways to achieving optimum business outcomes

Stanislaus Lobo, Kenan Matawie, Veerappan Jayaraman, Premaratne Samaranayake

    Research output: Contribution to journalArticlepeer-review

    Abstract

    This paper focuses on validating the impact of the traditional Total Quality Management (TQM) constructs on business outcomes using a Quality Management Assessment Framework (QMAF) without considering the Information/ Knowledge/ Communication (IKC) construct. Multiple regression and Structural Equation Modeling (SEM) analysis were used to study the strengths and the relationships between these constructs. In order to show, validate and reinforce the strengths of the relationships between traditional TQM constructs, several hypotheses are substantiated among the traditional TQM constructs establishing direct and indirect causal relationships among the constructs and their significance.

    Original languageEnglish
    Pages (from-to)1126-1132
    Number of pages7
    JournalInternational Journal of Mechanical, Aerospace, Industrial, Mechatronic and Manufacturing Engineering
    Volume37
    Publication statusPublished - Jan 2009

    Keywords

    • Leadership
    • Quality culture
    • TQM

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