Validation of the impact of traditional TQM elements in the pathways to achieving optimum business outcomes

This paper focuses on validating the impact of the traditional Total Quality Management (TQM) constructs on business outcomes using a Quality Management Assessment Framework (QMAF) without considering the Information/ Knowledge/ Communication (IKC) construct. Multiple regression and Structural Equation Modeling (SEM) analysis were used to study the strengths and the relationships between these constructs. In order to show, validate and reinforce the strengths of the relationships between traditional TQM constructs, several hypotheses are substantiated among the traditional TQM constructs establishing direct and indirect causal relationships among the constructs and their significance.