Visual workflow and process optimisation : a method of analysis for patient flow in the hospital emergency department

Anneke Fitzgerald, Terrence R. Sloan, Simeon J. Simoff, Premaratne Samaranayake, Mark Johnston, Ray W. Cooksey

    Research output: Chapter in Book / Conference PaperConference Paper

    Abstract

    ![CDATA[Recent policy announcements by State and Federal Governments have centred on the need to explore the use of process management principles, normally applied to manufacturing industry, to health services management. The work presented in this paper is part of a broader project that will provide methods to reduce patient waiting times in emergency departments through making these processes visual, and plan for work process improvements. This paper discusses the development of an innovative method to analyse patient flow in an emergency department and provide solutions for health services. The expected outcomes include improvements in the efficiency and effectiveness of emergency departments through the visual optimisation methodologies for identifying and improving process inefficiencies that can be readily adapted to other contexts.]]
    Original languageEnglish
    Title of host publicationManaging in the Pacific Century: Proceedings of the 22nd Conference of the Australia and New Zealand Academy of Management (ANZAM 2008), held in Auckland, New Zealand, 2-5 December, 2008
    PublisherPromaco Conventions for the ANZAM 2008 Conference
    Number of pages14
    ISBN (Print)1863081496
    Publication statusPublished - 2008
    EventAustralian and New Zealand Academy of Management Conference -
    Duration: 4 Dec 2013 → …

    Conference

    ConferenceAustralian and New Zealand Academy of Management Conference
    Period4/12/13 → …

    Keywords

    • emergency medical services
    • hospitals
    • patient flow
    • waiting times
    • process improvements
    • Australia

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