Abstract
![CDATA[Recent policy announcements by State and Federal Governments have centred on the need to explore the use of process management principles, normally applied to manufacturing industry, to health services management. The work presented in this paper is part of a broader project that will provide methods to reduce patient waiting times in emergency departments through making these processes visual, and plan for work process improvements. This paper discusses the development of an innovative method to analyse patient flow in an emergency department and provide solutions for health services. The expected outcomes include improvements in the efficiency and effectiveness of emergency departments through the visual optimisation methodologies for identifying and improving process inefficiencies that can be readily adapted to other contexts.]]
Original language | English |
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Title of host publication | Managing in the Pacific Century: Proceedings of the 22nd Conference of the Australia and New Zealand Academy of Management (ANZAM 2008), held in Auckland, New Zealand, 2-5 December, 2008 |
Publisher | Promaco Conventions for the ANZAM 2008 Conference |
Number of pages | 14 |
ISBN (Print) | 1863081496 |
Publication status | Published - 2008 |
Event | Australian and New Zealand Academy of Management Conference - Duration: 4 Dec 2013 → … |
Conference
Conference | Australian and New Zealand Academy of Management Conference |
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Period | 4/12/13 → … |
Keywords
- emergency medical services
- hospitals
- patient flow
- waiting times
- process improvements
- Australia