Abstract
![CDATA[Voluntary business associations (VBAs) provide valuable business services and networking opportunities through holding events for their small- and medium-sized enterprise (SME) members. SMEs join and continue membership of VBAs to take advantage of these opportunities. VBAs rely on these events for financial stability, but they face competition from other service providers. Understanding customer needs is a requirement to create and deliver superior performance within the market. This study analysed responses to a self-reporting mail survey in Sydney, Australia, and identified six reasons why SMEs attend such events, 15 topics of interest, four preferred speakers and six preferred formats. Implications for VBA managers and future recommendations are discussed.]]
Original language | English |
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Title of host publication | Marketing: Shifting the Focus from Mainstream to Offbeat: Proceedings of the Australian and New Zealand Marketing Academy Conference, held 1 - 3 December 2008, Olympic Park, Sydney, N.S.W. |
Publisher | Promaco Conventions for the ANZAM 2008 Conference |
Number of pages | 1 |
ISBN (Print) | 1863081445 |
Publication status | Published - 2008 |
Event | Australian and New Zealand Marketing Academy Conference - Duration: 1 Dec 2013 → … |
Conference
Conference | Australian and New Zealand Marketing Academy Conference |
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Period | 1/12/13 → … |
Keywords
- small business
- trade associations
- business networks
- membership
- Australia