TY - JOUR
T1 - Workplace violence in Hong Kong, China : nature, impact, and preparedness
AU - Lo, T. Wing
AU - Chappell, Duncan
AU - Kwok, Sharon Ingrid
AU - Wu, Joseph
PY - 2012
Y1 - 2012
N2 - This article reports a survey of workplace violence in Hong Kong. A sizable number of the 1,198 organizations that were questioned reported that they had experienced such violence over the 2 years preceding the study, but the problem was not prevalent. In both the private and government sectors, nonphysical violence happened more frequently than physical violence, and there was a reported lack of preparedness of many organizations to deal with the violence. Compared with private organizations, government organizations experienced more coworker and customer violence, but more private than government organizations believed that workplace violence caused the loss of key employees and clients. Correlation analysis found that a subculture of workplace violence appears to emerge over time, such that the more customer violence is experienced, the more is coworker violence, and the more the nonphysical violence, the more the physical violence. These findings are discussed with reference to international findings.
AB - This article reports a survey of workplace violence in Hong Kong. A sizable number of the 1,198 organizations that were questioned reported that they had experienced such violence over the 2 years preceding the study, but the problem was not prevalent. In both the private and government sectors, nonphysical violence happened more frequently than physical violence, and there was a reported lack of preparedness of many organizations to deal with the violence. Compared with private organizations, government organizations experienced more coworker and customer violence, but more private than government organizations believed that workplace violence caused the loss of key employees and clients. Correlation analysis found that a subculture of workplace violence appears to emerge over time, such that the more customer violence is experienced, the more is coworker violence, and the more the nonphysical violence, the more the physical violence. These findings are discussed with reference to international findings.
KW - Hong Kong (China)
KW - industrial safety
KW - violence in the workplace
UR - http://handle.westernsydney.edu.au:8081/1959.7/uws:48334
U2 - 10.1177/0306624X11414545
DO - 10.1177/0306624X11414545
M3 - Article
SN - 0306-624X
VL - 56
SP - 955
EP - 975
JO - International Journal of Offender Therapy and Comparative Criminology
JF - International Journal of Offender Therapy and Comparative Criminology
IS - 6
ER -