A sensemaking approach to knowledge management in organisations for information systems change

Abstract

This dissertation focuses on conceptual frameworks from which to study information systems knowledge management (ISKM). Knowledge management (KM) is an emergent discipline arising from a breadth of fields with conflicting definitions and approaches to applying KM processes. The diversity of approaches is symptomatic of the need for development of theoretical foundations that provide a deeper understanding of the knowledge phenomena in organisations, and for KM methodologies grounded in such theoretical foundations. The study highlights conflicting tensions on various sensemaking levels, such as that between individual need for creativity and flexibility against organisational need for regulatory standardisation, and demonstrates the need for organisations to seek answers to these challenges within their own cultural setting.

Date of Award	2004
Original language	English