Critical success factors of knowledge management in higher education institutions : a comparative study between Western Sydney University in Australia and King Fahd Security College in Saudi Arabia

Abstract

Despite its role in the creation, development and communication of knowledge, knowledge management (KM) is poorly understood within higher education institutions (HEIs). There is a relative dearth of theory and research to inform the ways universities and other institutions in the advanced education sector define, cultivate, and exchange knowledge within and beyond their organisational contexts. This has important implications for their managers, academics and students. The study of KM in HEIs invites research scholars and professionals to identify the critical success factors (CSFs) required for sound KM within (and potentially beyond) universities. Specifically, this thesis aimed to identify the CSFs of KM in HEIs associated with Nonaka's model through a comparative study of Western Sydney University (WSU) in Australia and King Fahd Security College (KFSC) in Saudi Arabia. It extended the seminal work of Nonaka and colleagues to incorporate CSFs into proper implementation of KM. This extension provided a robust practical and theoretical foundation for examining KM within university settings.

Date of Award	2018
Original language	English