Inclusion capital theory : a constructivist grounded theory of difference and diversity in the New South Wales Police Force

Abstract

In Australian policing organisations in recent times, promoting organisational diversity to ensure representation of the communities they serve has become a priority. This focus has resulted in various strategies being used to increase levels of diversity within these organisations. However, questions about why individuals from diverse backgrounds find it difficult to integrate into police culture are still being asked. This research used constructivist grounded theory methodology and methods to study the experiences and perceptions of diversity and difference by sworn officers (detectives) in the New South Wales Police Force (NSWPF). This resulted in a substantive grounded theory, known as inclusion capital theory, being formulated. The theory explains why some officers are more included in the workplace than others, regardless of their category of difference or diversity. Three elements, together known as inclusion capital, contribute to an officer being included in the workplace: cultural congruence, competency, and being a team player. When officers develop and maintain these three elements amongst their colleagues, they experience higher levels of inclusion in the workplace. Failure to demonstrate these elements can mean the officer is excluded. This thesis proposes that this information can be used at the organisational level to shape the definitions of these elements to increase inclusion for all officers. This thesis provides police management with a guiding framework to discern appropriate strategies for increasing diversity and inclusion in their organisation, while also maintaining organisational effectiveness.

Date of Award	2019
Original language	English