Language and technology barriers among NESB carers when accessing the NDIS : a randomised survey of Vietnamese carers in Australia

  • Noor Adam

Western Sydney University thesis: Master's thesis

Abstract

Carers from a non-English speaking background (NESB) require the support services offered by the National Disability Insurance Scheme (NDIS) to enable them to offer competent care to their loved ones. Yet, access to disability support services offered by NDIS remains low among NESB carers. Specifically, language barriers and technological limitations appear to be key factors that limit access to NDIS services. Presently, literature that has examined how the two factors curtail access to NDIS services is scant. This quantitative study aims to address this literature gap by examining how these two factors combined limit access to NDIS services based on data drawn from a sample of NESB carers, specifically Vietnamese carers, using a structured survey questionnaire. Findings from the study offer insight into how both language barriers and technological limitations affect access to NDIS services, and also act as a stepping-stone towards addressing the challenges faced by NESB carers, thus enabling them to determine what makes a 'good life' for their loved ones.
Date of Award2019
Original languageEnglish

Keywords

  • caregivers
  • linguistic minorities
  • Vietnamese
  • Australia
  • National Disability Insurance Scheme (Australia)

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